DM Print Ltd.

Direct Mail, Data, and Print

We are a UK based direct mail company specialising in data services and designing and printing direct marketing campaigns that deliver results.

Please read our COVID-19 message here.

DM Print Ltd.

Direct Mail, Data, and Print

We are a UK based direct mail company specialising in data services and designing and printing direct marketing campaigns that deliver results.

Please read our COVID-19 message here.

Coronavirus Covid-19 Special terms & conditions – during these difficult and volatile times

Effective commencing 26th March 2020

Given the distressing and unfortunate situation that we are all currently in, we will reluctantly be suspending all SLAs and planned delivery dates for all clients work and alongside our partners, will now be taking a ‘best effort’ approach.

For some businesses this may be worrying, but as you are aware these are unprecedented times, and we’re working hard with our supplier partners and personnel to ensure that we do the best that we can for all clients. Should we find ourselves in an unforeseen situation where we are short of personnel for any reason, then we will prioritise daily/ regular response fulfilment and insurance renewals.

Government curbs on movement and social interaction have resulted in key suppliers (eg Xerox - who maintain our digital and laser printers) currently restricting maintenance visits provided there have been no Coronavirus incidents on site.

Royal Mail have brought forward collection times to between 12noon and 4pm (normally earlier within this period) – rather than the normal 3.30/4pm – meaning that mailings could have to be despatched the following day.

Our communications and internet provider has advised that faults and service resolution times are likely to be delayed where any repair activity involves engineers inside client premises and due to other critical work being prioritised.

Our own staff resources are also reduced as workloads start to dry up and we have had to reluctantly lay some staff off on 80% pay under the government staff retention scheme. Indeed we anticipate that various production areas will start to be mothballed one by one as we run out of work in some areas, as many jobs have been cancelled and new jobs are not materializing as many of our customers are retail or tourism. Beyond the next two weeks visability, it is most likely that we will go forwards and only operate a skeleton resource that only handles daily response fulfilment and insurance renewals.

How could this impact our customers?

Orders in progress

Bespoke orders in progress may be delayed – but the good news is that we will try to complete all current orders.

New orders

We will only accept new bespoke orders where we believe that we have the necessary resources (although delivery dates may be delayed).

On-going daily response fulfilment and insurance renewals

We will maintain business as usual.

Invoicing and Payment

Work done will be invoiced to any respective stage of production. Normally this is when a project is complete. But, in the event that we cannot complete production then the client agrees that all work done MUST be paid for even if we are prevented from completing it due to government or supplier (maintenance) or other restrictions beyond the control of DMPrint Ltd.

These are difficult and volatile times. PLEASE try to remain calm and professional and understand the enormous difficulties and uncertainties that we face. Thank you for your continued support.

Keep safe ----- and apart. Best regards,

Tony

Values-Led

DMP has been working in the print industry for over 70 years, working with companies of all sizes to help get their voices heard.

Our team is friendly, honest, and committed to making your marketing a success. We're not the biggest, but that just means every customer matters that little bit more.

Find out how to get from Quote to Mailing with DMP.

Find out more about Direct Mail and the services we can provide using the Direct Mail Hub, DMP's expert knowledge base.

What our clients say

Quote

Just wanted to thank you for all of your help in the past few months. I have really enjoyed working with you all and think you are a great company, wish I had discovered you years ago!

Agency Client
Quote

Nice card to have up my sleeve when we have to get things done quickly and literally just go to press.

Financial Services Client
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DMP are professional, innovative, friendly and motivated; they have a great design team who are happy to help create modern, forward thinking designs based on your own ideas.

Automotive Services Client